Terms and Conditions
At My Tribe Leicestershire we want you to have a wonderful time no matter which programme you choose. Your safety and your baby's safety is the most important thing to us. The following terms and conditions will allow us to maintain this as well as answering any fee related questions. Please ensure you have read all terms and are happy with the content prior to making payment for your class;
Online Health Questionnaire / Joining Forms.
We require all clients to read and complete the online joining forms before their first session. The Joining Forms must be filled out in full, together with all health information and emergency contact details. If your health changes, please inform your instructor as soon as possible and fill out a new form.
Booking a class or course.
All classes and courses must be booked in advance directly through your instructor. In the event that a space has not been prebooked the instructor reserves the right to deny admission if the class or course is full. A class or course space is only confirmed when payment has been received by the instructor. Please also note the minimum recovery period for each postnatal class prior to booking to ensure you meet the requirements.
Trial Class.
We understand that you may wish to try a class out prior to committing to a longer period of classes. Subject to class capacity / spaces, every client is entitled to book ONE paid trial class. Trial classes are only available for BuggyTribe, MummyTribe and FitTribe classes.
Class Fees.
Class and course fees must be payable at least one week prior to either the start of the month or start of the course. Failure to do so may result in the withdrawal of your class place. Fees for missed classes will not be refunded or carried over to subsequent months however where possible instructors may allow attendance at an alternative class that week or give access to a virtual class. If you are unable to make all sessions within the month, single sessions may be booked at the single session rate.
Fees must be paid direct to instructors by means of direct bank transfer or paypal. Class fees are as follows;
MummyTribe - £6.50 per session payable monthly in advance. £7.50 single sessions subject to availability
BuggyTribe - £6.50 per session payable monthly in advance. £7.50 single sessions subject to availability
FitTribe - £6.50 per session payable monthly in advance. £7.50 single sessions subject to availability
Tribe Foundations - £60 per 6 week course
WarriorTribe Bootcamp - £60 per 6 week course. £11 single sessions subject to availability
FitTribe Virtual - £20 per month or £10 as an “add on” to any other programme (full month block booking only, does not apply to single sessions).
12 session Class passes are available at a cost of £71.50. Class passes will expire 13 weeks after the purchase date. Any classes remaining on the pass after the expiration date will be lost.
Tribe Solo 1:1 Personal Training Sessions - £35p/h or £180 for a 6 week block (to be completed in 7 weeks)
Tribe Buddy 1:2 Personal Training Sessions - £40 p/h or £120 for a 6 week block (to be completed in 7 weeks)
Class fees will be reviewed on a regular basis and we reserve the right to increase class fees if necessary.
General
Whilst MyTribe is committed to safeguarding you and your children during all classes your child will remain your sole responsibility and you must ensure the safety of your child. MyTribe does not accept responsibility for any incident or injury involving your child during the class.
From time to time MyTribe will run promotional offers, these offers are for new clients only and existing clients will not be eligible for those discounts unless clearly stated otherwise.
Clients are asked to wear appropriate workout attire for all classes in particular suitable footwear, failure to do so may result in you being asked to leave the class or course.
We want to keep you and your children safe which means we have increased our cleaning protocols for both kit and instructors. In order to keep you safe in classes we will ask every person attending classes to sanitise their hands upon entry and exit of our classes. We will provide hand gels to ensure you can do this.
Instructors reserve the right to request discharge documentation from your health professional in the event they are concerned about your ability to exercise.
For our outdoor programmes (Buggy Tribe, Fit Tribe and Warrior Tribe), in the case of extreme weather, the class may have to be cancelled. The instructor will give as much notice as possible, via email. In the event that a class is cancelled, a virtual class will be provided at the same time as (or as close as possible to) the time the class was due to take place.
Any person found to be acting in an abusive or threatening manner towards either instructors or other clients will be removed permanently from all classes without refund.
In the event an instructor must cancel a class clients may catch up their session at another local class or have the class fee deducted from the next month’s fees total
For personal training sessions, 24 hours notice must be given to cancel or postpone sessions. Unless previously agreed, all 6 week blocks must be completed within 7 weeks.